How can we determine whether the system is ready for launch?
We begin hands-on, functional testing with real-world scenarios and by working closely together. We encourage you to ask us lots of questions and gain a deep understanding of the software and how it is configured to truly support the business processes. During this training, we can also recommend any additional solutions that could further the business’s goals and solution functionality.
How can we ensure our team’s proficiency with the system?
Once your core team members are proficient with the system, they will be able to train the end user- your frontline staff. We utilize a “train the trainer” system through the testing process and the trainers will help to create the documents used for Software training. We work closely with core team members so that they become experts and can train front-line staff through real-life scenarios until everyone is comfortable with the system and its capabilities.
What happens before we go live?
As we get ready to go live, we will be onsite or assisting remotely for several days prior, and we will be actively involved for about few days, weeeks or a month after. During this time, we are monitoring your success with the solution and providing any necessary assistance.